Shipping Policy

This policy explains how we deliver orders placed with ROKiT Enterprises Limited through our online shop at shop.rokitspirit.co.uk. It should be read together with our Terms and Conditions and our Returns, Refunds and Cancellations Policy.

Where we deliver

We deliver to addresses in mainland UK. Orders for delivery to remote parts of Scotland, Northern Ireland and the Channel Islands may be subject to additional delivery charges, so please contact us before ordering to check the cost.

Delivery charges

Delivery charges depend on your order and delivery address. The delivery charge for your order is shown at checkout before you pay.

Delivery times

We aim to despatch orders within 2 working days, and delivery usually takes a further 2 to 5 working days. Some merchandise is made to order and takes longer; where this applies, the expected delivery time is shown on the product page.

We will email you to confirm when your order has been despatched. Where available, the email will include tracking information so you can follow your delivery. In the unlikely event we cannot deliver within 30 days of your order, we will let you know.

Couriers

Orders are delivered by a tracked courier or Royal Mail service.

Age verification

You must be aged 18 or over to buy alcohol from us, and if you are buying for someone else you are responsible for ensuring the recipient is aged 18 or over. Our delivery partner may ask for proof of age when delivering an order containing alcohol, and may decline to hand over the parcel if the recipient appears to be under 18 and cannot provide acceptable proof of age. If proof of age cannot be provided, the parcel will be returned to us and we will refund the price of the products, less the delivery charge.

If you are not at home

Delivery takes place when we deliver the products to the address you gave us, and the products are your responsibility from the time of delivery. If no one is available at the delivery address, we will either deliver the products in accordance with your instructions (for example, by leaving them with a neighbour, who must be aged 18 or over where the order contains alcohol) or leave you a note explaining what you need to do to have the products re-delivered.

Damaged or missing deliveries

If any bottle is broken or spoilt on delivery, we will replace it. Please contact us as soon as possible after delivery with your order number and, ideally, photographs of the damage.

If your order has not arrived, please let us know within 7 working days of your estimated delivery date so that we can investigate. This does not affect your statutory rights.

Contact us

• Email: uksales@rokitspirit.com
• Phone: 01902 374 896
• Post: ROKiT Enterprises Limited, ROKiT House, Kingswood Business Park, Holyhead Road, Albrighton, Wolverhampton, WV7 3AU